It is quite possible to fix PC problems remotely, without an actual visit to your site. If you are interested, please call Nelson Scott at 757-870-9431 to schedule. Then download the NelsonTek Remote Support Utility (link below).
Run the file and it will initiate the remote session from your end (for your safety). It will wait for 5 minutes for me to connect to your PC. If the connection is not made within that time, the remote utility automatically closes.